What our customers say about us

You can expect great service from Skateline. Don’t take our word for it. Hear it from our customers through these compliments for our retail staff and instructors. All comments are published with permission from the givers.


"I would like to thank Ken (from Peninsula branch) for his helpfulness and dedication in helping me choose a pair of rollerblades. He was very patient in answering my numerous questions. He was also knowledgeable in advising me on what to look out for when selecting a pair of blades....Keep up the great job!"

Lisa Lim, 6 May 2015


"I appreciate the outstanding customer service that your staff provided. He was very attentive, helpful and knowledgeable about your store's product line and seemed genuinely interested in helping me understand what kind of inline skates I need as a beginner rather than just being focused on making a quick sale…Skateline had put together a great sales personnel that makes customers feel respected and valued!"

Devon Song, 8 May 2013


"I would like to compliment on the excellent service given by your staff at the Skateline Pasir Ris Store. Hao Yuan was a professional and demonstrated good product knowledge. As a result I ended up buying a good pair of skates from your store based on his friendliness, patience, helpfulness, jovial, clear instruction and positive attitude. In Singapore Retail Sector needs more people like Hao Yuan, he should be recognized for his excellent customer service he had provided. The whole buying experience was great with no hint of push sale. Lastly I would like to thank Hao Yuan for making my purchase with Skateline so positive. "

Bridget Ouyang


"...I just wanted to say how impressed we have been with the lessons - the girls have made great progress and really enjoyed themselves. Once time permits after the school Easter holidays we would like to book some further lessons..."



"...Gina proved to be friendly and approachable. When compared to most frontline service agents, she has gone beyond her scope of duty and done what most wouldn't offer… From sharing her experiences in skating, to painstakingly helping me put on my skates and choose the appropriate gear…

Having shopped at Skateline, and visiting other local skating retailers, I can safely say that your company has raised the bar for others to achieve. Keep up the good work"

Vanga s/o Ganasan


"...Your staff were patient and demonstrated good knowledge in all the skate models. I ended up purchasing the K2 Eco Etu after being given the opportunity to try out four different models. The whole buying experience was great with no element of push sale."

Park T.W.


"Just an email to say the girls had a lovely party on Friday. Thank you for all the effort put into making it a special day for Lizzie...We were most pleased and impressed by Albert. Please thank him for his humour, patience and clear instruction. The girls took an immediate shine to him and Lizzie is now asking if she can have more lessons with him... "



"May I just comment on the excellent service given by your staff at the Skateline Peninsula Arcade store last week. Ms Chloe Lau was a total professional, with friendly and helpful service. I ended up buying a good pair of skates from your store as a result of her kindness, patience clear suggestions and positive attitude. Singapore needs more people like Chloe - she is a real exception and should be recognised as so. Thanks again to Chloe and Skateline for making my purchase so positive."

Paul St George


"Bought 2 pairs of Inline Skates at Bishan yesterday, after attending a corporate class organized by my company. Service orientated staff who takes note of minor details, like our kids' names. Heading back to buy a 3rd pair today, and its definitely Skateline for us.... Its only a matter of which store we are heading, Bishan Park or Upper Paya Lebar!"


If you have a compliment or complain, please share it with us by sending your feedback to feedback@skateline.com.sg